1. General provisions and specification of terms

The terms and conditions shown below apply to purchases in e-shop www.voala.eu. The terms and conditions define and specify rights and obligations of the seller (further referred as “the supplier”) and the buyer (further referred as “the customer”). All contractual relations are subject to Czech law. Shall the consumer be the contractual party, the relations which are not regulated by these terms and conditions are governed by the Act No. 40/1964 Coll, the Civil Code and Act No. 634/1992 Coll, the Consumer Protection Act. Shall the entrepreneur be the contractual party, the relations which are not regulated by these terms and conditions are governed by Act No. 513/1991 Coll, the Commercial Code.

The seller

E-shop voala.eu is operated by the company Liv Ducci Concrete, s.r.o., company registration number: 27584968, Tax identification number: CZ27584968, registered at the Commercial Register of the Prague Municipal Court, Section C, Inset 117125, with the registered office at Prague 3, Žerotínova 1133/32, Postal Code 13000, contact on operator: Liv Ducci Concrete s.r.o., Štastného 12, Postal Code 140 00, Prague 4.

Contact: email: shop@voala.eu.

Specification of terms

Consumer agreement – purchase agreement, agreement for work, eventually other agreements according to the Civil Code, if they are concluded between a consumer on one side and a supplier/seller on the other.

The supplier / the seller - a person who, in concluding and performing the agreement, acts in the framework of his business or other enterprise activity. It concerns an entrepreneur, who directly or through other commercial agents provides buyer with merchandise or services.

The consumer / the buyer (the customer) - a person who, in concluding and fulfilling the agreement, does not act in the framework of his trade or other business activity. It concerns an individual or legal entity, which buys merchandise or uses services for purpose different from reselling with them.

The buyer, who is not the end-user – an entrepreneur, who buys merchandise or uses services for purpose of entrepreneurship.

2. Purchase order

Purchase agreement through which the sell of merchandise is organized is concluded by confirmation of the purchase order of the customer by the supplier (in the moment of delivery of binding acceptance of the supplier with the purchase order of the customer). Confirmation of purchase order is conducted electronically within several minutes after posting the order form. Tax document is expedited always with the merchandise.

By submitting the purchase order the customer confirms, that he understands with these terms and conditions and he agrees with them. These terms and conditions forms an integral part of the purchase agreement and the customer is notified of them sufficiently and before the proceeding of the purchase order.

The agreement is concluded in English. The concluded agreement is archived by the supplier for purpose of its successful fulfilment and it is not accessible to third parties. Information about particular technical steps to its concluding is obvious from these terms and conditions, where the process is described in a comprehensive way. The customer has the possibility to check and eventually revise the purchase order before its submitting. These terms and conditions are displayed on the websites of the e-shop www.voala.eu and can be archived and reproduced.

Costs of using distant communication devices (phone, internet etc.) for proceeding of the purchase order are in usual amount depending on the rate of telecommunication services which the buyer uses.

3. Cancelation of Purchase order

Submitted and confirmed purchase orders are revocable by e-mail (please specify the number of your purchase order). You will not be charged cancelation fees.

4. Terms of delivery

Shipping to Czech Republic and Slovak Republic by mail – stock merchandise is shipped on the following business day after the purchase order is accepted. Czech Post usually delivers in one to two days after shipping.

Delivery abroad (only within Europe) – stock merchandise is shipped Tuesdays and Thursdays. Delivery time is usually one to two weeks. Occasionally it may take longer.

Merchandise not in stock is usually shipped according to the specifications disclosed in product details „additional information“ in the cell „to deliver within.“ Shall your merchandise not be shipped within specified period we will contact and inform you about the status of your purchase order at the latest on seventh business day after order placement.

5. Prices

For the purpose of purchase agreement between the supplier and the customer as a price applies the price presented in the moment of submitting of the binding purchase order of the customer. This price will be stated in binding purchase order and on the websites. The price is always final price including VAT.

Price for transportation is added during processing the purchase order; the buyer has the possibility to choose the way of delivery. We don’t charge for packaging. Special offers and prices are valid during the time of their display on the websites www.voala.eu.

Terms of payments – It is possible to pay by PayPal, by Visa online or by bank transfer in case of purchase orders to shipping. Merchandise is shipped in case of bank transfer or online payment only after crediting our account or after receiving of electronic confirmation of the bank transfer. E-mail or pdf-file confirming the effect of transaction from your bank send to shop@voala.eu and specify the number of your purchase order in the subject. The number of bank account for transfer payments is 2702480036/5500, IBAN: CZ955000000002702480001, BIC: RZBC CZ PP.

6. Sales returns and warranty conditions

The warranty period, which is in case of consumer’s goods 24 months, starts running in the moment of taking over of merchandise by the customer. The warranty period is extended by the time during which the merchandise was being repaired under a warranty. In case of exchange of merchandise in the warranty period the new warranty begins from the date of exchange.

The customer has by claiming the warranty,

• If the defect can be removed, the right to a free, timely and due removing of the defect, right to exchange of the defective merchandise or its defective component, if it is not in disproportion to the nature of defect. In case such a procedure is not possible, the customer is entitled to an adequate discount from the purchase price or to withdraw from the agreement.

• If the defect can not be removed and prevents a proper use of the merchandise the right to an exchange of the defective merchandise or to withdraw from the agreement. The same rights shall belong to the customer if the defects can be removed but the customer can not use the merchandise properly due to the repeated occurrence of defect after repair or due to the larger number of defects. As repeated occurrence of the defect is regarded situation when the same defect obstructing proper use which was eliminated at least twice within the warranty period occurs third time. As larger number of defects is regarded the situation, if the merchandise has at least three defects obstructing its proper use.

In case of other irremovable defects when the customer does not demand the exchange of the merchandise, the customer is entitled to an adequate discount from the price of the merchandise or to withdraw from the agreement.

Please inform us in writing about the claim as soon as possible and before shipping the merchandise under complaint. Your claim will be qualified and treated individually. Consequently we will issue a written confirmation about the date your claim was submitted, content of the claim, demanded way of settlement, further the confirmation about the date and way of the settlement, including the confirmation about the repairs made and the time of their duration, or written confirmation about rejecting the claim.

Contact for asserting claims: support@voala.eu

Claim, including removing of the defects will be settled without delays, at latest in 30 days from the day of its submitting. After the expiration of this period the customer has same rights as if irremovable defect occurred.

In case of justified claim the customer has rights to the compensation of cost incurred (mainly postage paid for shipping the merchandise under complaint). In case of withdrawal from the agreement from reasons of defect the customer has rights to compensation of cost herewith incurred. Costs connected with transportation of merchandise to the customer after settlement of claim are paid by the supplier. Tax document delivered with the merchandise serves simultaneously as warranty card.

7. Withdrawal from the agreement

Every individual has statutory right to withdraw from the agreement within 14 days from taking over of merchandise.

Please inform us in case of this decision in a written form by e-mail (shop@voala.eu) and meet the following requirements:

• Returned merchandise must be complete

• Merchandise must not be broken or depreciated (by opening the package etc.). If the customer breaks the original package and it is not re-usable, that, as a result of hygienic or security reasons, it might be used further, it is not possible to return such merchandise

• Please enclose the proof of purchase issued by us, its copy or number of purchase order

• Specify the number of your bank account.

The customer may not withdraw from the purchase agreement on supply of goods whose price depends on variations of financial market, goods adjusted according to the customer's request as well as of quickly perishable goods or goods succumbing to a quick destruction, wear or inveteration.

Costs of transportation incurred with return of goods bears the customer.

8. Information about the possibility to assert the discrepancy with the purchase agreement according to Section 616 of the Civil Code

The supplier accounts to the customer for accordance of the merchandise with the purchase agreement in the moment of taking over by the customer, mainly that it is without defects. Unless the Czech law states differently, in accordance with purchase agreement shall be understood, that the merchandise has quality and manufacture qualities demanded in agreement, described by seller, manufacturer or his representative, or based on expectations arising from advertising realized by them, eventually quality and manufacture qualities common for a merchandise of that type, that it is in accordance with Czech law requirements, in corresponding amount, measure or weight and corresponds to purpose which the supplier indicates for usage of the merchandise or for which the merchandise is commonly used. If the nature of the merchandise allows it, the customer has the right to demand that the merchandise be checked in his presence or that its operation is shown to him.

In case that the merchandise is not in accordance with purchase agreement (further referred as “discrepancy with purchase agreement”), the customer has the right to free and timely reinstatement of the merchandise to the state corresponding to purchase agreement depending on his/her demand by replacement or by reparation performed by the supplier. Shall such a procedure not be possible, the customer may demand adequate discount or withdraw from the agreement. This shall not apply if the customer was familiar with discrepancy with the purchase agreement before taking over of the merchandise or caused discrepancy by himself. Discrepancy with purchase agreement, arising within 6 months from the day of taking over of the merchandise is considered for discrepancy existing by its taking over, when it is not contradictory with the nature of the merchandise or when the opposite is not proved.

9. Personal data protection

Personal data of customers are kept in accordance with relevant law of Czech Republic, mainly with Act No. 101/2000 Coll, On personal data protection as amended. Personal data of customers are fully ensured against misusage.

By selling of goods the company Liv Ducci Concrete, s.r.o. collects only contact information, specifically full name, address, phone number, and e/mail address, for purpose of shipping goods and communication with customers. The customer agrees with usage of the data by the supplier for specified purpose. This information is not provided to third parties except for carriers. Any change of personal information or its deleting may be requested in a person, by phone or by e-

10. Final provisions

Discretions and duties of parties not expressly regulated by these terms and conditions are governed by the regulation of the Czech Civil Code.

Legal rights arising from these terms and conditions, as well as legal relations related to them, including questions of validity and consequences of invalidity are governed by the Czech law.

The supplier reserves the right to change these terms and conditions. Changed terms and conditions will be proclaimed in a suitable way on the websites www.voala.eu, as well as in his commercial establishments at least one month before going into effect.